The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Exercise effective communication techniques
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Use verbal and non-verbal communication constructively to achieve planned work outcomes Completed |
Evidence:
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Ensure all communication with clients and colleagues reflects an understanding and respect for individual differences and needs Completed |
Evidence:
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Introduce oneself appropriately when required Completed |
Evidence:
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Use interviewing and active listening techniques where needed to identify and confirm work and/or client requirements Completed |
Evidence:
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Ensure communication is clear and relevant to situation, context and activities undertaken Completed |
Evidence:
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Use touch and other non-verbal means of communication prudently, carefully and only as appropriate Completed |
Evidence:
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Seek advice about communication difficulties with clients or colleagues from supervisor or other appropriate person and implement as required Completed |
Evidence:
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Seek advice and assistance from appropriate sources as required to maintain and develop effective communication skills Completed |
Evidence:
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Adjust own style to incorporate advice that addresses performance issues to maintain the agreed standard of effective communication Completed |
Evidence:
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Convey and receive information using available modes of communication
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Use communication codes and equipment correctly Completed |
Evidence:
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Acknowledge and/or clarify information received using active listening Completed |
Evidence:
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Check to ensure information conveyed has been received and correctly understood Completed |
Evidence:
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Follow routine instructions
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Ensure workplace instructions are interpreted correctly and carried out within agreed time frames Completed |
Evidence:
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Seek clarification of work instructions when required to ensure understanding Completed |
Evidence:
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Refer any difficulties in carrying out instructions to supervisor or appropriate person to ensure required work outcomes Completed |
Evidence:
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Communicate with clients
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Establish rapport through open, sensitive and confident manner Completed |
Evidence:
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Inform client (or their agent) about client care procedures in a manner, and at a time consistent with the overall needs of the client and situation as a whole Completed |
Evidence:
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Obtain information from client or others showing the firmness, sensitivity and respect for confidentiality demanded by the situation Completed |
Evidence:
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Recognise and respect religious, social and cultural differences between individuals that may require special communication skills or client care procedures Completed |
Evidence:
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Complete reports as required
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Complete reports/records as required to the standard expected in the workplace Completed |
Evidence:
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Ensure reports are clear and accurate and completed correctly within identified time frames Completed |
Evidence:
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Present a positive image of the organisation to the public
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Conduct communication with the public in a courteous manner and respecting privacy Completed |
Evidence:
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Ensure standards of personal presentation are appropriate to the organisation Completed |
Evidence:
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